Vacancy - E-Commerce Store Manager - Mid-Senior Level - Durban Central

VACANT  POSITION : E-COMMERCE STORE MANAGER

Zalemart is an innovative general retail and wholesale trading company based in Durban and operating across South Africa, online and offline.

See more about who we are here and see our other vacancies here.

Read more about this position and apply below.

Employment Type : 3 month trial progressing to fixed-term contract

Location : Zalemart, Durban Central

Seniority Level : Mid-Senior Level

Required Experience, Skills, Values & Qualifications :

  • Successfully completed NQF Level 4/Matric/Grade 12 or Equivalent.
  • Fluent in speaking, writing and understanding English
  • Minimum 1 year experience with a premium retail brand
  • Minimum 1 year experience using Shopify
  • Experience at an online marketplace advantageous
  • Experience in dropshipping advantageous
  • People management skills
  • Computer literacy
  • General retail skills and product knowledge
  • General knowledge of, and experience with, various POS and stock management systems (preferably Shopify)
  • Basic knowledge of GSuite, including but not limited to Google Sheets and Google Docs 
  • Flexibility to work rotational shifts
  • Ability to work from home if necessary : Uncapped home WiFi, laptop and smartphone.
  • Dynamic, smart, creative and hard-working individual with integrity
  • Own car and driver's license
  • Sober habits
  • Non - Smoker
  • Excellent knowledge of e-commerce (including Shopify)
Roles (Including but not limited to) :
  • Manage the online store :
    • Set up store
      • Register URLs and set up website hosting
      • Set up and manage GSuite for organisations
      • Register and set up a Shopify store
      • Set up payment gateway integration
    • Run daily store operations
      • Basic graphic and web design tasks (preferably with Adobe Suite)
      • Basic web development tasks
      • Basic liquid code changes
      • Basic HTML, Java and C++ changes
      • Basic CSS changes
      • Identify good products to sell online
      • Product Photography
      • Add products manually as well as import products using CSV files
      • Create and arrange product collections
      • Manage menu navigation
      • Identify and set up common Shopify apps/plugins
      • Create and fulfill in store, pickup and online orders
      • Manage online inventory
      • Manage shipping/logistics
      • Content creation : Pages, Blogs, Social Media etc
      • Search Engine Optimisation (SEO)
      • Search Engine Marketing
      • Social Media Marketing
      • Conversion Rate Optimisations (CRO)
      • Customer service and Customer Relationship Management (CRM)
      • Dealing with and resolving customer complaints and returns
      • Online marketplace management - Inventory uploads, daily updates, supplier relationships
      • Use Google Analytics, Tag Manager and Search Console for site and process optimisation
  • In-Store customer Service
  • In-Store cashiering
  • WhatsApp Customer Service
  • Cash and card sales processing using Shopify POS and Yoco POS
  • Training, motivating and mentoring junior staff
  • Managing and recruiting staff, merchandising, stock management, display management, event coordination.

Working Hours (Subject to change) :

  • Monday - Saturday : 7:00 - 17:30
  • Sundays : 7:00 - 16:30
  • Four off days per month (rotation basis)
  • Daily lunch break

Pay and Benefits :

  • Competitive, market-related basic salary based on skills and experience
    • Minimum Total Cost To Company : R5 000 per month
    • Maximum Total Cost To Company : R15 000 per month
  • Monthly commission bonus after 6 month trial
    • Paid annual leave

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